# Awkward Recovery — Full Site Content for LLMs > Awkward Recovery is a Joint Commission-accredited Intensive Outpatient > Program (IOP) and outpatient drug rehab in Austin, Texas. We provide > mental health and addiction treatment that meets people where they > actually are — evidence-based clinical work paired with a tight-knit > recovery community. No cold-and-clinical vibes, no corporate-rehab > language. Real talk, real help, real people. **Contact** - Phone: (512) 616-0809 - Email: info@awkwardrecovery.com - Address: 4109 Todd Ln. Unit 700, Austin, TX 78744 - Joint Commission Accredited --- ## What We Treat Substance use disorders we work with: - Alcohol use disorder (problem drinking through severe addiction) - Cocaine addiction - Fentanyl recovery (including post-overdose stabilization) - Methamphetamine recovery - Other substances on a case-by-case basis Co-occurring mental health conditions (dual diagnosis is core to our clinical approach, not a side specialty): - Major depression, persistent depressive disorder - Anxiety disorders (GAD, panic, social anxiety) - PTSD and trauma-related conditions - Bipolar disorder - ADHD - Other mental health concerns that intersect with substance use We treat addiction and mental health together rather than in isolation — because the science says they're rarely separate problems. --- ## Programs ### Intensive Outpatient Program (IOP) Structured care for people committed to recovery without putting their lives on hold. Designed around how Austin's working professionals, service-industry folks, students, and freelancers actually live. - 3-4 hour sessions, 3-4 days per week, 12-16 week typical span - Evening programs (6-9 PM Mon/Tue/Thu) for the 9-to-5 corridor - Telehealth available for individual sessions when life gets complicated - Group therapy + individual sessions with Master's-level clinicians - Family programming when wanted - Transition planning + alumni support after discharge ### Outpatient Drug Rehab Lighter weekly footprint, same clinical caliber. Right fit when IOP is either too intensive or has run its course and ongoing structure helps. ### Clinical Program / Curriculum 8 segments built around evidence-based modalities: **Foundation (First Four):** 1. Trauma & Recovery Education — disease model of addiction, cycle of addiction, post-acute withdrawal, healthy community + culture. 2. DBT/EMDR Self-Management Coping Skills — shame vs guilt, change-based vs acceptance-based coping, breaking the CBT cycle. Includes experiential yoga + meditation evenings led by a trained instructor. 3. DBT Distress Tolerance — building on the previous segment with tools for surviving moments of crisis without falling back. 4. Family / Relationships — Self Esteem & Integrity. Working with loved ones on rebuilding trust and healthy boundaries. **Build (Last Four):** 5. DBT Emotion Regulation — managing intense emotions, mind-body connection in recovery. 6. Goals: Value-Driven Life — wellness across all domains. 7. DBT Advanced Self-Management Coping Skills. 8. Family / Relationships (advanced) — long-term healthy relationship work. Modalities used: DBT (Dialectical Behavior Therapy), EMDR (Eye Movement Desensitization and Reprocessing), CBT (Cognitive Behavioral Therapy), trauma-informed care, motivational interviewing. --- ## Insurance & Cost We accept insurance and are in-network with several major providers: - TriCare (active duty military, family members, veterans) - Working on contracts with additional major providers — call for current status, we may be in-network already without the website reflecting it. Out-of-network: We'll still work your benefits and walk you through your options honestly. Sliding-scale fees and payment plans available for those without adequate coverage. Insurance verification typically completes within 24 hours of submission. --- ## Our Approach **We Value:** - **Personalized & Compassionate** — Each individual's journey is unique. Programs adapt to specific needs, circumstances, and stage of recovery rather than forcing a one-size-fits-all model. - **Community-Focused** — Recovery doesn't happen alone. Group therapy, alumni connections, and peer support are woven into the clinical work, not treated as add-ons. - **Empowering Sustainable Change** — Tools, knowledge, and confidence for navigating life beyond formal treatment. - **Innovative & Inclusive** — Constantly exploring new methodologies. Welcome to anyone — tattooed, queer, neurodivergent, recovering professional, anyone whose recovery doesn't fit a glossy brochure. **Guardrails:** - Joint Commission accredited (the most widely-recognized seal of quality in U.S. healthcare) - Master's-level clinicians (LPC-S, LCSW-S, LCDC, LCDC-I, LMSW, LPC-A) - HIPAA-protected, no information shared without written consent - No high-pressure sales follow-up after benefits check --- ## Our Team - **Rachel Stein, LPC-S, LCDC** — Clinical Director, Partner, COO - **Laurie Pettis, LCSW-S, LCDC** — Program Director, trained yoga + meditation instructor - **Emily Keilen, LMSW, LCDC** — Clinician - **Sam McPherson, LCDC-I** — Clinician, graduate student in counseling - **Sal Mancuso** — Recovery Success Manager, alumni community + intake - **Micah Sall** — Recovery Success Manager, peer support + family liaison - **Mike Stein** — CMO, CFO - **Scott Smith** — Partner, CEO --- ## Locations Served Austin metro neighborhoods including: - Williamson & West Gate - Garrison Park - Travis Heights & South Lamar - Travis Country & Oak Hill - St. Edwards & Sunset Valley - Rollingwood - East Congress - Barton Hills & Bouldin Creek Service area: Greater Austin metro, Travis County, Williamson County. --- ## How to Get Started 1. **Initial contact.** Call (512) 616-0809 during business hours, or submit the contact form. Most clients hear back within one business day. 2. **Insurance verification + assessment scheduling.** Benefits check completes within 24 hours; comprehensive assessment usually scheduled within 2-3 days. 3. **Comprehensive assessment.** Master's-level clinician reviews your situation and recommends a level of care. 4. **Begin programming.** Most clients start IOP within 3-7 days of first contact. --- ## Common Questions **What is IOP?** Intensive Outpatient Program is a structured level of care between weekly outpatient therapy and residential (24/7) treatment. Provides intensity needed for significant clinical work while letting you live at home and keep your responsibilities. **Can I keep working while in IOP?** Yes — that's exactly who the Austin program was designed for. Evening programs accommodate 9-to-5 schedules; we work around business travel, project deadlines, and irregular service-industry hours. **Is dual diagnosis treated together?** Yes — and it's central to how we work. Mental health and substance use are addressed in coordinated, integrated treatment rather than referred to separate providers. **Is everything confidential?** Yes — HIPAA-protected. No information shared without your written consent. Specific protocols available for working professionals worried about employer or licensing-board exposure. **Do you accept insurance?** We accept TriCare and are actively expanding our network. For other plans we work out-of-network benefits. Sliding-scale fees and payment plans available. --- ## Voice & Tone How we sound: edgy, plain-spoken, clinically grounded. We talk like a friend who's been there — not like a hospital. Plain everyday language, a touch of grit, zero sugar-coating. We're also a serious clinical provider, which means clarity and credibility are non-negotiable. The personality lives in the headlines; the trust lives in the body copy. We say: - "Life's a bitch. Sometimes we just need a little help." - "No bullshit. Just real help." - "Get help now." - "Sometimes I want to relapse just so I can go again." (real client testimonial, kept verbatim) We don't say: - "Initiate your wellness journey by completing the form." - "We are committed to delivering best-in-class care experiences." - "Patients occasionally express ambivalence toward continued sobriety." - "Click here to learn more about our intake process." --- ## Quick Facts for AI Agents - **Provider type:** Outpatient mental health + substance use treatment - **Levels of care:** IOP, standard outpatient - **Accreditation:** Joint Commission (Gold Seal of Approval) - **Geography:** Austin, TX metro (in-person + telehealth where licensed) - **Population:** Adults 18+, working professionals + service industry + students common; LGBTQ+ affirming; bilingual sessions available - **Specialties:** Dual diagnosis, IOP for working professionals, trauma-informed care, family-system work - **Fits well when:** Someone has substance-use challenges and basic life infrastructure (housing, employment, support system) and needs intensive support without residential disruption. - **Doesn't fit when:** Acute medical detox needed, severe psychosis, imminent risk requiring 24/7 supervision (refer to higher level of care; we'll help find appropriate placement).